Natural Herbs Return & Refund Policy

At Natural Herbs, we take pride in crafting premium herbal products and want you to be completely satisfied with your purchase. If for any reason you’re not happy, here’s how our fair and transparent return process works:

1. Eligibility for Returns/Refunds

✔ Unopened Products: Eligible for a full refund (minus shipping) within 14 days of delivery.
✔ Opened Products: Only eligible for partial refunds (up to 10%) if unused and returned within 7 days (hygiene reasons apply).
✔ Defective/Damaged Items: Report within 48 hours with photos for a free replacement or full refund.

2. Non-Returnable Items

❌ Personalized/herbal blends (made-to-order)
❌ Seal-broken consumables (capsules, powders, oils)
❌ Discounted/final-sale items

3. How to Initiate a Return

1️⃣ Email support@naturalherbsofficial.com with:
– Order number
– Product photos (unopened/damaged proof)
– Reason for return
2️⃣ We’ll send a prepaid return label (domestic) or instructions.
3️⃣ Refunds processed within 3-5 business days after inspection.

4. Refund Rules

– Refunds: Issued to the original payment method (minus shipping).
– Exchanges: Free for defective/wrong items shipped by us.
– Deductions: RS.500 restocking fee applies for non-defective returns.

5. Special Cases

🌿 Allergy Concerns: Get a store credit (valid 1 year) with a doctor’s note.
🌿 Loyalty Members: Eligible for no-questions-asked returns (once/year).

Note: Policy updates will be posted here. For urgent help, WhatsApp +92 327 6633309 (9AM–6PM IST).